Delay in Processing Expert Design Request

Incident Report for Aurora Solar

Resolved

This incident has been resolved.

Posted Oct 06, 2025 - 13:32 PDT

Monitoring

Our team has resolved the issue, and the Designers team is actively working to complete the requests that were affected. We appreciate your patience as we work through these, and we’ll keep you updated as soon as normal operations resume. Thank you!

Posted Oct 06, 2025 - 11:45 PDT

Investigating

We’re currently experiencing an issue affecting the processing of Expert Design Requests, resulting in delays. Our Engineering team is aware and actively working to resolve the problem. We’ll share updates as soon as more information becomes available. Thank you for your patience.

Posted Oct 06, 2025 - 07:18 PDT

This incident affected: Aurora Solar App and Design Services.